Draft a consumer complaint for eDaakhil — with jurisdiction calculator and court fee
Under the Consumer Protection Act, 2019, any person who buys goods or avails services for personal use can file a complaint against unfair trade practices, deficiency in service, defective goods, or overcharging. The Act replaced the older Consumer Protection Act, 1986, and introduced significant reforms including e-filing through the eDaakhil portal, product liability provisions, and the Central Consumer Protection Authority (CCPA). Complaints can now be filed online, making the process faster and more accessible. The Act covers all goods and services including e-commerce, banking, insurance, healthcare, real estate, telecom, and education.
| Claim Amount | Forum | Court Fee |
|---|---|---|
| Up to Rs. 5 lakh | District Commission | Nil |
| Rs. 5 - 10 lakh | District Commission | Rs. 200 |
| Rs. 10 - 20 lakh | District Commission | Rs. 400 |
| Rs. 20 - 50 lakh | District Commission | Rs. 1,000 |
| Rs. 50 lakh - 1 crore | District Commission | Rs. 2,000 |
| Rs. 1 - 2 crore | State Commission | Rs. 2,500 |
| Rs. 2 - 4 crore | State Commission | Rs. 3,000 |
| Rs. 4 - 6 crore | State Commission | Rs. 4,000 |
| Rs. 6 - 8 crore | State Commission | Rs. 5,000 |
| Rs. 8 - 10 crore | State Commission | Rs. 6,000 |
| Above Rs. 10 crore | NCDRC | Rs. 7,500 |
Note: Territorial jurisdiction is where the opposite party resides or carries on business, or where the cause of action arose.
| Complaint Type | Common Issues | Regulatory Authority |
|---|---|---|
| E-Commerce | Non-delivery, wrong product, refund delays | Consumer Commission + CCPA |
| Banking | Unauthorized charges, loan disputes, credit card fraud | RBI Banking Ombudsman |
| Insurance | Claim rejection, policy mis-selling, delay | IRDAI Insurance Ombudsman |
| Real Estate | Builder delay, possession issues, quality defects | RERA Authority + Consumer Commission |
| Telecom | Billing errors, network issues, unauthorized charges | TRAI + Consumer Commission |
| Healthcare | Medical negligence, overcharging, deficiency | Consumer Commission |
| General | Defective goods, deficient service, unfair trade | Consumer Commission |
Note: You can file directly with the Consumer Commission regardless of the regulatory authority. Many complaints qualify for both regulatory redressal and consumer court relief.
Register at edaakhil.nic.in with your mobile number and email. Select the appropriate forum (District/State/National Commission), upload your complaint in PDF format along with supporting documents, pay the court fee online, and submit. The portal generates a case number and assigns a hearing date. You can track all updates on the eDaakhil dashboard.
Under Section 69 of the Consumer Protection Act, 2019, complaints must be filed within 2 years from the date the cause of action arose. The Consumer Commission can condone delay if the complainant shows sufficient cause, but it is advisable to file as early as possible to strengthen your case.
Court fees are based on claim amount: Nil for claims up to Rs. 5 lakh, Rs. 200 for Rs. 5-10 lakh, Rs. 400 for Rs. 10-20 lakh, Rs. 1,000 for Rs. 20-50 lakh, Rs. 2,000 for Rs. 50 lakh to Rs. 1 crore, Rs. 2,500 for Rs. 1-2 crore, Rs. 3,000 for Rs. 2-4 crore, Rs. 4,000 for Rs. 4-6 crore, Rs. 5,000 for Rs. 6-8 crore, Rs. 6,000 for Rs. 8-10 crore, and Rs. 7,500 for above Rs. 10 crore.
Yes, the Consumer Protection Act, 2019 specifically allows consumers to file and argue complaints in person without engaging an advocate. The procedure is designed to be simple and consumer-friendly. Many successful complainants represent themselves before the Consumer Commissions.
Appeal from District Commission to State Commission within 45 days. Appeal from State Commission to NCDRC within 30 days. Appeal from NCDRC to Supreme Court. The appellant must deposit 50% of the awarded amount or Rs. 25,000 (whichever is less) as pre-deposit before the appeal is entertained.
Consumer courts can order: refund of price paid, replacement of defective goods, compensation for loss or injury suffered, removal of deficiency in service, discontinuation of unfair or restrictive trade practice, costs of litigation and proceedings, and punitive damages in cases of gross negligence.
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