Quick Summary
We offer a 7-day full refund policy for all subscriptions. Partial refunds may be available within 30 days for technical issues.
1. Refund Eligibility
We want you to be completely satisfied with LawCentral AI. Our refund policy is designed to be fair and transparent for all users.
2. Full Refund Period
Within 7 Days — 100% Refund
You can request a full refund for any reason within 7 days of your subscription purchase. No questions asked.
- Applies to all subscription plans
- Full amount refunded to original payment method
- Processing time: 3–5 business days
- Account access continues until the current billing period ends
3. Partial Refund Period
8–30 Days — Partial Refund
Between 8–30 days, partial refunds are available under specific circumstances:
- Technical Issues: Service unavailability or major bugs affecting functionality
- Feature Misrepresentation: If advertised features are not available
- Billing Errors: Incorrect charges or duplicate payments
- Account Issues: Problems with account access due to our error
Refund Amount: Prorated based on unused service time, minimum 50% of subscription fee.
4. No Refund Period
After 30 Days — No Refunds
After 30 days, we do not offer refunds. However, you can:
- Cancel your subscription to avoid future charges
- Downgrade to a lower-tier plan
- Contact support for account credits in exceptional circumstances
5. Refund Process
How to Request a Refund
- Contact Support: Email us at partwigolabs@gmail.com or use the in-app support
- Provide Information: Include your account email, subscription details, and reason for refund
- Review Process: We'll review your request within 24–48 hours and respond with next steps
- Refund Processing: Approved refunds are processed within 5–10 business days
6. Payment Method Refunds
All payments are processed through Razorpay, our secure payment partner. Estimated refund timelines by payment method:
- Credit/Debit Cards: 3–5 business days
- Net Banking: 3–7 business days
- UPI: 1–3 business days
- Wallets: 1–3 business days
Processing times may vary depending on your bank or payment provider.
7. Non-Refundable Items
The following are not eligible for refunds:
- AI token usage beyond the refund period
- Third-party integrations or add-ons
- Custom development or consulting services
- Accounts terminated for policy violations
8. Subscription Cancellation
You can cancel your subscription at any time:
- Through your account settings
- By contacting our support team
- Via email to partwigolabs@gmail.com
Important: Cancellation takes effect at the end of your current billing period. You'll retain access to all features until then.
9. Dispute Resolution
If you're not satisfied with our refund decision, you can:
- Request escalation to our management team
- Provide additional documentation for review
- Contact us at partwigolabs@gmail.com
We're committed to resolving all disputes fairly and promptly.
10. Contact Information
For refund requests or questions about this policy:
- Email: partwigolabs@gmail.com
- Business Hours: Monday–Friday, 9 AM – 6 PM IST
11. Policy Updates
This refund policy may be updated from time to time. We'll notify users of any material changes via email or through our service. Continued use of the service after changes constitutes acceptance of the updated policy.